Introduction:

This course is the ideal course for FM teams who need to develop their understanding of building services in order to ensure optimal satisfaction of organizational requirements, efficient and cost-effective maintenance and operation of building services and professional standards of procurement from, and management of, specialist consultants and contractors. This course will provide you with a good introduction to and explanation of heating, ventilation, cooling, lighting, utilities, energy management, lifts and associated services. Learn how they work, how to cost effectively manage them and how to work confidently and successfully with contractors and technical support staff. Course highlights are:

• The fundamentals of building services
• The scope of responsibilities for the facility manager
• Structuring a cost-saving project
• Determining what changes are needed, and where
• Understanding contracts
• Making a preliminary estimate of housekeeping costs and time
• Stabilizing or cutting costs
• Setting up and getting the most out of a Work Order system
• Setting up a PM (Preventive Maintenance) system
• Samples of actual PM task lists
• Lean Maintenance for buildings
• Motivational tips and tricks
• Legal liabilities of materials purchases
• Interviewing and selecting contractors
• Estimating the amount of custodial work
• Conducting craft training
• Increasing efficiency for small jobs
• Monitoring operating costs & environmental impacts
• Maintenance specification, contractor selection & contract management
• Good energy purchasing & management
• Handling building emergencies
• Carbon management & environmental performance
• Building management systems (BMS)
• The four minute audit
• Handling customer complaints
• The working environment
• The success of the core business
• The health and safety of the occupants
• Operating cost and environmental impact
• The optimization of cost and value
• Strategies for continuous improvement

Course Objectives:

By the end of this course, delegates will be able to:

• Understand the fundamentals of how your building services work
• Cost effectively manage your building services
• Know how the services relate to the working environment
• Be able to monitor operating costs and environmental impacts
• Work effectively with your contractors and technical support staff
• Understand heating, ventilation, air conditioning and cooling systems in a space-planning context
• Have knowledge of typical problems and how to avoid them
• Know the fundamentals of matching systems to business needs
• Know how services can affect the health & safety of the occupants
• Know the fundamental requirements for maintenance specifications, contractor selection and contract management and control
• Understand the advantages and disadvantages of cooling vs. natural ventilation
• Know the principles of good energy purchasing and management
• Know the fundamentals of selecting and managing lighting and lighting controls
• Understand the growing importance of energy efficiency and carbon management and technology available to reduce energy consumption
• Understand the principles of the latest lift technology and options
• Know the principles of Building Management Systems (BMS)
• Understand the relevance and importance of obtaining occupant feedback and thermal and visual comfort
• Be able to apply techniques that optimize cost and value through strategies for continuous improvement 

Who Should Attend?

Facilities Managers, Maintenance Managers, Property Management Company Employees, Property Managers, Supervisors, General Services Managers, General Services Supervisors, General Services Foremen, General Services Personnel, Building Managers, Property Owners, LEED Designers, MEP Contractors and Consultants, Logistics Consultants, Logistics and Financial Managers, Accounting and Operations Managers, Third-Party Logistics Providers, Supply Chain and Logistics Managers and Professionals, Operations Managers, Security Professionals, Physical Asset Managers, Estate Managers, Fire Protection Buyers, Architects, Health and Safety Officers, Manufacturing Site, Plant Managers, Maintenance Managers, Planning Supervisors, Designers, Contractors, FM Managers and Staff, Procurement Managers and Staff, Contract Managers and Staff, Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc., Professionals aiming to update themselves on the elements, best practices and implementation aspects of facilities management, non-maintenance directors accountable for maintenance, maintenance support people and people who are in training for these positions

Course Outline:

Building Services Fundamentals

• The function of services in commercial buildings and their importance to the core business 
• Electrical services 
• Lighting 
• Heating 
• Ventilation and air conditioning 
• Lifts 
• Water
• Understanding IT and communication systems

The Provision of Comfort and Safety

• Statutory requirements 
• Health and safety legislation 
• Control of contractors 
• Risk assessment 
• Fire precautions 
• Legionella, sick building and other risks
• Business requirements 
• Understanding user requirements 
• Matching systems to business needs

Getting the Design Right

• What the FM needs to know about design and its procurement 
• Successful space planning 
• Relationship between services, space planning and design 
• Getting the brief right 
• Supplier selection and management

Operation and Maintenance

• Input and output specifications 
• Resource options 
• Contracts principal elements 
• Tendering key steps 
• Selection criteria 
• Operational criteria 
• Maintenance trends
• Performance-based service provision 
• Input and output specifications 
• KPIs and thresholds 
• Risk containment 
• Value-add opportunities 
• Performance contract strategy

Contingency Planning

• Being ready for the unexpected
• Identifying and reducing risk 
• Internal risks 
• External risks 
• Identifying threats at your site
• Managing risk 
• Protective systems 
• Occupier obligations 
• Fire management 
• Testing

Commissioning Services Systems

• Physical commissioning
• Common problems
• Typical costs
• Commissioning stages
• Continuous commissioning
• Energy efficiency and the scope for environmental improvement

Satisfying the Occupants

• Obtaining and responding to feedback 
• When to get feedback 
• Why 
• How 
• What to do with it
• Practical exercises

COURSE LOCATIONS