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Seminars

ISO 9000 Quality Systems

Introduction:

ISO 9000 is a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality assurance system for manufacturing and service industries. The standards are available through national standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. There are many standards in the ISO 9000 family, including:

ISO 9001:2008 - sets out the requirements of a quality management system
ISO 9000:2005 - covers the basic concepts and language
ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective
ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems

Course Objectives:

By the end of this course delegates will be able to:

Demonstrate an understanding of the importance of quality standards
Explain what the International Organization of Standardizations (ISO) represents
Exhibit an understanding of the structure of ISO, as an organization
Explain ISO code of ethics
Explain the benefits of ISO to organizations
Identify the hallmarks of the ISO as a brand
Explain ISO’s contribution to world trade
Exhibit an understanding of the benefits that ISO represents to developing countries
Recognize ISO standards
Distinguish between ISO 9000 and ISO 1400
Determine the elements that constitute the ISO 9000 family
Explain clients or customers’ quality requirements
Demonstrate an understanding of the general regulatory quality requirements
Exhibit an understanding of how to enhance client and customer satisfaction
Exhibit an understanding of the processes involved in continuous quality improvements
Explain at least five of the eight ISO quality principles
Name the constituents of ISO 9000:2000 series
Demonstrate a significant grasp of the ISO 9000 quality standards, as it pertains to different industry sectors
Explain the ISO/TS 29001:2003 as it pertains to petroleum petrochemical and natural gas industrial sectors
Explain at least 10 ISO 9000 standards, linking them to their specific standards parameter
Determine the relationship between performance management and quality improvement in public sector organizations
Explain how ISO certification might be achieved
Exhibit an understanding of the marketing opportunity that ISO certification represents
Suggest the steps that should be taken in preparation for ISO certification assessment
Explain the progress that the ISO’s 2005 to 2010 action plan for developing countries has made, suggesting effort towards its enhancement

Who Should Attend?

Executives, engineers, and supervisors from QA, production, maintenance and engineering, Managers, Supervisors, Engineers, Practitioners in the field of Quality Management, Quality Engineering, Continuous improvement, production & operation and all parties associated with process quality, improvement, production and operation of the company or organization

Course Outline:

Why quality standards matter
What is the International Organization for Standardization (ISO)
ISO Structure
ISO Code of Ethics
What 'international standardization' means
How ISO standards benefit society
The hallmarks of the ISO brand
ISO and world trade
ISO and developing countries
How to recognize an ISO standards
The ISO Standards: An Introduction
ISO Standards – ISO 9000 and ISO 1400: An Overview
The ISO 9000 Family
Objectives of ISO 9000
The clients or customers’ quality requirements
General Regulatory Quality Requirements
Enhancing client and customer satisfaction
Towards Continuous Quality Improvement
ISO Quality Principles
The ISO 9000:2000 series
ISO 9000:2005 Quality systems - Fundamentals and vocabulary
ISO 9001:2000 Quality systems – Requirements
ISO 9004:2000 Quality systems - Guidelines for performance improvements
ISO 19011:2002 Guidelines for quality and environmental systems auditing
The ISO 9000 Quality Standards
IWA 1:2001 to IWA 1:2005
IWA 2:2003-Quality systems
IWA 4:2005-Quality systems
ISO Guide 34:2000-General requirements for the competence of reference material producers
ISO Guide 34:2000
ISO 9000:2005-Quality management systems - Fundamentals and vocabulary
ISO 9001:2000-Quality management systems - Requirements
ISO 9004:2000-Quality management systems - Guidelines for performance improvements
ISO 10002:2004-Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 10005:2005-Quality management systems - Guidelines for quality plans
ISO 10006:2003-Quality management systems - Guidelines for quality management in projects
ISO 10007:2003-Quality management systems -- Guidelines for configuration management
ISO 10012:2003-Measurement management systems -- Requirements for measurement processes and measuring equipment
ISO/TR 10013:2001-Guidelines for quality management system documentation
ISO/TR 10014:1998-Guidelines for managing the economics of quality
ISO 10015:1999-Quality management
ISO/TR 10017:2003-Guidance on statistical techniques for ISO 9001:2000
ISO 10019:2005-Guidelines for the selection of quality management system consultants and use of their services
ISO/TR 13352
ISO 13485:1996-Quality systems
ISO 13485:2003
ISO 13488:1996-Quality systems
ISO 14964:2000-Mechanical vibration and shock -- Vibration of stationary structures -- Specific requirements for quality management in measurement and evaluation of vibration
ISO/TR 14969:2004-Medical devices - Quality management systems -- Guidance on the application of ISO 13485: 2003
ISO 15161:2001-Guidelines on the application of ISO 9001:2000 for the food and drink industry
ISO 15189:2003-Medical laboratories - Particular requirements for quality and competence
ISO/TS 16949:2002-Quality management systems - Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations
ISO 19011:2002-Guidelines for quality and/or environmental management systems auditing
ISO/TS 19218:2005-Medical devices - Coding structure for adverse event type and cause
ISO 22870:2006-Point-of-care testing (POCT) - Requirements for quality and competence
ISO/TS 29001:2003-Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations
ISO/IEC 90003:2004
ISO 9001:2000 Goals
Identifying goals
Identifying role expectations
Applying the ISO 9000 family of standards in your organization
Establish your current status, determine the gaps between your quality management system and the requirements of ISO 9001:2000
Determine the processes that are needed to supply products to your customers or clients
Developing a plan to close the gaps in the processes
Carrying out your plan
Undergoing periodic internal assessment
Demonstrating organizational or departmental conformity to quality standards
Importance of conformity assessment
Undergoing independent audit
Continuous organizational or business improvement
Maintaining the benefits and continuous improvement
ISO Certification
Publicizing ISO Certification
Preparing for the ISO Certification assessment
Maintaining Certification
Performance Management as a Quality Instrument
ISO’s 2005-2010 Action Plan for developing countries

COURSE LOCATIONS

Code	From	To	City	Fee
QM06	03 Feb 2020	14 Feb 2020	Kuala Lumpur	US$ 7300	Book
QM06	13 Apr 2020	24 Apr 2020	Istanbul	US$ 7500	Book
QM06	01 Jun 2020	12 Jun 2020	London	US$ 8000	Book
QM06	03 Aug 2020	14 Aug 2020	New York	US$ 9000	Book
QM06	04 Oct 2020	15 Oct 2020	Cairo	US$ 6500	Book
QM06	06 Dec 2020	17 Dec 2020	Dubai	US$ 7000	Book

DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE
info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA
info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt
info@petrogas-training.com

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.

TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.

TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.

ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.

ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies

PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well

FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.

SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.

REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).

CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.

PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.

COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.