ISO
9000 is a series of standards, developed and published by
the International Organization for Standardization (ISO), that
define, establish, and maintain an effective quality assurance system for
manufacturing and service industries. The standards are available
through national standards bodies. ISO 9000 deals with the fundamentals of
quality management systems, including the eight management principles upon
which the family of standards is based. ISO 9001 deals with the
requirements that organizations wishing to meet the standard must fulfill.
The ISO 9000
family addresses various aspects of quality management and contains some of
ISO’s best known standards. The standards provide guidance and tools for
companies and organizations who want to ensure that their products and services
consistently meet customer’s requirements, and that quality is consistently
improved. There are many standards in the ISO 9000 family, including:
- ISO 9001:2008 - sets out the requirements
of a quality management system
- ISO 9000:2005 - covers the basic concepts
and language
- ISO 9004:2009 - focuses on how to make a
quality management system more efficient and effective
- ISO 19011:2011 - sets out guidance on
internal and external audits of quality management systems
By the end of this course delegates will be able to:
- Demonstrate an understanding of
the importance of quality standards
- Explain what the International
Organization of Standardizations (ISO) represents
- Exhibit an understanding of the
structure of ISO, as an organization
- Explain ISO code of ethics
- Explain the benefits of ISO to organizations
- Identify the hallmarks of the
ISO as a brand
- Explain ISO’s contribution to
world trade
- Exhibit an understanding of the
benefits that ISO represents to developing countries
- Recognize ISO standards
- Distinguish between ISO 9000
and ISO 1400
- Determine the elements that
constitute the ISO 9000 family
- Explain clients or customers’
quality requirements
- Demonstrate an understanding of
the general regulatory quality requirements
- Exhibit an understanding of how
to enhance client and customer satisfaction
- Exhibit an understanding of the
processes involved in continuous quality improvements
- Explain at least five of the
eight ISO quality principles
- Name the constituents of ISO
9000:2000 series
- Demonstrate a significant grasp
of the ISO 9000 quality standards, as it pertains to different industry
sectors
- Explain the ISO/TS 29001:2003
as it pertains to petroleum petrochemical and natural gas industrial
sectors
- Explain at least 10 ISO 9000
standards, linking them to their specific standards parameter
- Determine the relationship
between performance management and quality improvement in public sector organizations
- Explain how ISO certification
might be achieved
- Exhibit an understanding of the
marketing opportunity that ISO certification represents
- Suggest the steps that should
be taken in preparation for ISO certification assessment
- Explain the progress that the
ISO’s 2005 to 2010 action plan for developing countries has made,
suggesting effort towards its enhancement
Executives,
engineers, and supervisors from QA, production, maintenance and engineering, Managers,
Supervisors, Engineers, Practitioners in the field of Quality Management,
Quality Engineering, Continuous improvement, production & operation and all
parties associated with process quality, improvement, production and operation
of the company or organization
- Why
quality standards matter
- What is
the International Organization for Standardization (ISO)
- ISO
Structure
- ISO Code
of Ethics
- What 'international
standardization' means
- How ISO
standards benefit society
- The
hallmarks of the ISO brand
- ISO and
world trade
- ISO and
developing countries
- How to
recognize an ISO standards
- The ISO
Standards: An Introduction
- ISO
Standards – ISO 9000 and ISO 1400: An Overview
- The ISO
9000 Family
- Objectives
of ISO 9000
- The
clients or customers’ quality requirements
- General
Regulatory Quality Requirements
- Enhancing
client and customer satisfaction
- Towards
Continuous Quality Improvement
- ISO
Quality Principles
- The ISO
9000:2000 series
- ISO
9000:2005 Quality systems - Fundamentals and vocabulary
- ISO
9001:2000 Quality systems – Requirements
- ISO
9004:2000 Quality systems - Guidelines for performance improvements
- ISO
19011:2002 Guidelines for quality and environmental systems auditing
- The ISO
9000 Quality Standards
- IWA 1:2001
to IWA 1:2005
- IWA
2:2003-Quality systems
- IWA
4:2005-Quality systems
- ISO Guide
34:2000-General requirements for the competence of reference material
producers
- ISO Guide
34:2000
- ISO
9000:2005-Quality management systems - Fundamentals and vocabulary
- ISO
9001:2000-Quality management systems - Requirements
- ISO
9004:2000-Quality management systems - Guidelines for performance
improvements
- ISO
10002:2004-Quality management - Customer satisfaction - Guidelines for
complaints handling in organizations
- ISO
10005:2005-Quality management systems - Guidelines for quality plans
- ISO
10006:2003-Quality management systems - Guidelines for quality management
in projects
- ISO
10007:2003-Quality management systems -- Guidelines for configuration
management
- ISO
10012:2003-Measurement management systems -- Requirements for measurement
processes and measuring equipment
- ISO/TR
10013:2001-Guidelines for quality management system documentation
- ISO/TR
10014:1998-Guidelines for managing the economics of quality
- ISO
10015:1999-Quality management
- ISO/TR
10017:2003-Guidance on statistical techniques for ISO 9001:2000
- ISO
10019:2005-Guidelines for the selection of quality management system
consultants and use of their services
- ISO/TR
13352
- ISO
13485:1996-Quality systems
- ISO
13485:2003
- ISO
13488:1996-Quality systems
- ISO
14964:2000-Mechanical vibration and shock -- Vibration of stationary
structures -- Specific requirements for quality management in measurement
and evaluation of vibration
- ISO/TR
14969:2004-Medical devices - Quality management systems -- Guidance on
the application of ISO 13485: 2003
- ISO
15161:2001-Guidelines on the application of ISO 9001:2000 for the food and
drink industry
- ISO
15189:2003-Medical laboratories - Particular requirements for quality and
competence
- ISO/TS
16949:2002-Quality management systems - Particular requirements for the
application of ISO 9001:2000 for automotive production and relevant
service part organizations
- ISO
19011:2002-Guidelines for quality and/or environmental management systems
auditing
- ISO/TS
19218:2005-Medical devices - Coding structure for adverse event type and
cause
- ISO
22870:2006-Point-of-care testing (POCT) - Requirements for quality and
competence
- ISO/TS
29001:2003-Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and
service supply organizations
- ISO/IEC
90003:2004
- ISO
9001:2000 Goals
- Identifying
goals
- Identifying
role expectations
- Applying
the ISO 9000 family of standards in your organization
- Establish
your current status, determine the gaps between your quality management
system and the requirements of ISO 9001:2000
- Determine
the processes that are needed to supply products to your customers or clients
- Developing
a plan to close the gaps in the processes
- Carrying
out your plan
- Undergoing
periodic internal assessment
- Demonstrating
organizational or departmental conformity to quality standards
- Importance
of conformity assessment
- Undergoing
independent audit
- Continuous
organizational or business improvement
- Maintaining
the benefits and continuous improvement
- ISO
Certification
- Publicizing
ISO Certification
- Preparing
for the ISO Certification assessment
- Maintaining
Certification
- Performance
Management as a Quality Instrument
- ISO’s
2005-2010 Action Plan for developing countries
COURSE CERTIFICATE
Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.
TRAINING HOURS
Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.
TRAINING METHODOLOGY
We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.
ASSESSMENT & EVALUATION
Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.
ORGANIZATIONAL IMPACT
A- Have staff trained in the latest training and development approaches
B- Support nationalization and talent management initiatives
C- Have properly trained and informed people who will be able to add value
D- Gain relevant technical knowledge, skills and competencies
PERSONAL IMPACT
A- Develop job related skills
B- Develop personal skills in subject matter
C- Have a record of your growth and learning results
D- Bring proof of your progress back to your organization
F- Become competent, effective and productive
G- Be more able to make sound decisions
H- Be more effective in day to day work by mastering job-related processes
I- Create and develop competency to perform job well
FREQUENT NOMINATIONS SCHEME
A- 10% discount after 05 candidates’ registration.
B- 15% discount after 10 candidates’ registration.
C- 20% discount after 20 candidates’ registration.
D- 25% discount after 25 candidates’ registration.
E- 30% discount after 30 candidates’ registration
F- Higher discount rates will be offered based on work volume with different clients.
SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME
A- One extra free seat is offered on 4 candidates on the same course and dates.
B- Two extra free seats are offered on 6 candidates on the same course and dates.
C- Three extra free seats are offered on 8 candidates on the same course and dates.
D- Four extra free seats are offered on 10 candidates on the same course and dates.
E- Five extra free seats are offered on 12 candidates on the same course and dates.
REGISTRATION POLICY
Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).
CANCELLATION POLICY
If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.
PAYMENT POLICY
Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.
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