The Highly Productive & Effective Administrator

Introduction:

If you are a professional administrator in business, government, service industries, education, or any sector of industry, you should consider this specially designed Administrative program. This course will help you show your potentials to look at your own performance, find the best way to work with your colleagues and take responsibility for improving performance in the workplace around you. This course is designed to help you:

· Do your job better

· Gain additional knowledge and understanding about your current role

· Apply your new skills at work

· Maximize your personal development and equip you for promotion

· Progress to roles supervising and training others

Course Objectives:

At the end of this seminar participants will:

· Describe an organization in terms of its purpose, objectives, structure, culture and systems

· Understand the concept of workflow and of efficiency and effectiveness in relation to administrative performance

· Explain the purpose of jobs and the importance of motivation and satisfaction in relation to administrative roles

· Identify the causes of change in an office environment and propose techniques for minimizing employee resistance and stress

· Understand the importance of teams in the workplace and the factors involved in successful team working

· Have an in-depth introduction to the field of Administrative Management and serve as a benchmark in quality administrative procedures

· Define and understand the role of productivity and effectiveness in the success of the 21st century administrator

· Develop self-leadership capabilities which will enable professional advancement

· Enhance their thinking skills to facilitate turning problems into opportunities

· Build excellent relationships with people at all levels

· Organize and plan for the best performance and utilization of their time at the office

Who Should Attend?

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices, Office Administrators, Office Professionals, Supervisors of clerical and administrative staff, Executive Secretaries, Personal Assistants, Admin Staffs, Document Controllers, IT Management , Technical staff, Document and Records Management personnel, Records Management Supervisors, Suppliers, Solution Providers and Vendors, Executives, Users of Records Management, Users of Document & Enterprise Content Management, Personnel seeking to enhance their skills

Course Outline:

Understanding Your Organization

  • The purpose of organizations
  • The Mission Statement, long-term aims, short-term objectives
  • The growth of the organization, specialization (including administration)
  • Forms of ownership, range of stakeholders, the role of profit
  • The growing organization
  • Size and complexity, organizational structure
  • Organizational culture
  • The concept of organizational culture, the nature of bureaucracy

Productivity and Effectiveness

  • What is productivity?
  • Efficiency versus effectiveness: differences and practical uses
  • Optimizing quality and quantity of production through streamlining
  • Signs of inefficiencies at your office
  • Work-breakdown structures

Effective Self-Leadership

  • Self-leadership as a prerequisite for leading others
  • Understanding what makes you tick: personal values
  • Performing a personal SWOT analysis
  • Building on your talents
  • Becoming more proactive

Working with People: Work, Jobs and People

  • The purpose of jobs in relation to organizational aims and objectives
  • The nature of administrative work, the impact of technology
  • Designing jobs
  • Motivating employees, creating satisfying jobs
  • The role of the supervisor
  • Allocating tasks, monitoring performance, providing feedback

The Thinking Administrator

  • Using different thinking techniques to boost your professionalism
  • Using creativity as a business tool
  • Mental blocks and ways to overcome them
  • Brainstorming your best options
  • Solving office problems (and turning them into opportunities)
  • Kaizen: focusing on continuous improvements
  • Learning styles for professional development

The Power of Your Attitude

  • What is Attitude? uses of attitude
  • Perceptions, beliefs and their effect on attitude
  • Going beyond a positive attitude
  • Making things happen: the can-do attitude
  • Using your attitude for professional excellence

Developing Your Work Relationships

  • Building rapport with your manager, colleagues and clients
  • Adapting to different working styles
  • Navigating through people problems and problem people
  • Enhancing your presentation/self-selling skills
  • Applying the principles of emotional intelligence
  • Best practices for delivering positive feedback

Organizing and Planning for Best Performance

  • Setting challenging performance goals
  • Putting key performance indicators (KPIs) to work
  • Utilizing planning strategies/forward thinking
  • Personal action-planning
  • Developing a filing/document management system
  • Acquiring stamina and resistance to stress

Dealing with Change

  • The causes of change and their impact on administrative processes
  • The concept of change drivers, both external and internal
  • Office automation, linking the supply chain
  • Interpersonal communication, management choice
  • Responses to change
  • Employee resistance to change
  • The stress of change
  • Planning and implementing change
  • Fundamentals of project management
  • Preventing resistance, managing stress

Managing Information Resources

  • Information in the organization
  • The nature of information, its users and uses, issues of quantity and quality
  • Organizing data and information
  • Filing systems, databases, data security and protection
  • Retrieving online information
  • Information searching, evaluating information

Technology in Administration

  • Objectives and benefits
  • Information technologies - intranets, document management systems
  • Communication technologies
  • Email, teleconferencing, computer-mediated communication

Improving Administrative Practice

  • Performance measures in administration
  • Quantitative and qualitative measures
  • Performance indicators (e.g. Clerical, purchasing), quality assurance, management performance
  • Solving administrative problems
  • Information overload, poor communication, low productivity
  • Taking a strategic view of administration
  • Administration and competition, administration and the customer
  • Professionalism in administration

COURSE LOCATIONS

Code From To City Fees
AS14 03 Feb 2020 14 Feb 2020 Jakarta US$ 8500 Register
AS14 27 Apr 2020 08 May 2020 Bangkok US$ 7500 Register
AS14 01 Jun 2020 12 Jun 2020 London US$ 8000 Register
AS14 09 Aug 2020 20 Aug 2020 Cairo US$ 6500 Register
AS14 19 Oct 2020 30 Oct 2020 Kuala Lumpur US$ 7500 Register
AS14 02 Nov 2020 13 Nov 2020 Istanbul US$ 7500 Register
AS14 14 Dec 2020 25 Dec 2020 Beijing US$ 8500 Register


DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE

info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA

info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt

info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.


TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.


TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.


ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.


ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies


PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well


FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  


SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.


REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 


CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.


PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.


COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.