Advanced Office Management Techniques

Introduction:

This course is designed to increase the skills of senior support personnel across a range of disciplines. The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.

As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

Course Objectives:

At the end of this seminar participants will:

· Identify the key components within the job role of the Office Manager/ Executive Assistant / PA

· Practice the techniques and skills demonstrated on the event

· Discuss experiences with fellow delegates and learn possible techniques for advancement of such skills in Facilitator led discussions

· Build an approach that suits their own individual style and workplace

Who Should Attend?

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices, Office Administrators, Office Professionals, Supervisors of clerical and administrative staff, Executive Secretaries, Personal Assistants

Course Outline:

The Office Manager / Executive Assistant Role: An Overview

  • An introduction to the program
  • What are competencies and how can they help?
  • Identifying common issues and challenges
  • What makes you indispensible
  • The changing world of the office manager
  • The larger picture
  • Managing changes in the workplace
  • Personal qualities and skills of the office manager

Setting and Meeting Objectives

  • Getting organized
  • Effective time management
  • Planning skills and project management
  • Mind mapping for planning, projects and problem solving
  • Allocating resources to tasks and projects
  • Identifying and dealing with pressure points

Resource and Team Management

  • Monitoring performance – team and self
  • Team appraisals and reviews
  • Embedding a new team member effectively
  • Managing team issues
  • Working through conflict
  • The 9 traits of highly effective teams
  • Coaching techniques
  • Disciplinary issues

Communication Skills

  • Building rapport and networking skills
  • Body language
  • Verbal, vocal and visual communication
  • Dealing with difficult people
  • Giving feedback
  • Can you say No! assertive communication
  • Effective telephone communication

The Working Day

  • Presentation techniques
  • Leadership skills
  • Influencing styles
  • Personal action plan

COURSE LOCATIONS

Code From To City Fees
AS08 09 Feb 2020 20 Feb 2020 Cairo US$ 6500 Register
AS08 19 Apr 2020 30 Apr 2020 Dubai US$ 7000 Register
AS08 15 Jun 2020 26 Jun 2020 Kuala Lumpur US$ 7500 Register
AS08 24 Aug 2020 04 Sep 2020 Istanbul US$ 7500 Register
AS08 26 Oct 2020 06 Nov 2020 Marbella US$ 8500 Register
AS08 28 Dec 2020 08 Jan 2021 Amsterdam US$ 9500 Register

DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE
info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA
info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt
info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.

TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.

TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.

ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.

ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies

PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well

FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  

SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.

REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 

CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.

PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.

COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.