In a fast paced ever-changing world the demands on a manager are steadily increasing. To be effective a manager must possess a wide array of skills which can be used to carry out his responsibilities and successfully accomplish the organization’s goals. Successful managers realize that they must constantly sharpen their skills and add to the competencies they already possess. To sit still and be content means running the risk of becoming obsolete. This course will provide the candidates with:

• Insight into the process of further developing their managerial skills
• A close examination of the principles of self-management, leadership management and team management
• Understanding on how to develop a strategic corporate response for effective business initiatives
• Identify management best practices and principles that lead to productivity
• Understand the process of performance improvement

By the end of this course delegates will be able to:

• Develop new managerial skills and techniques by recognize key factors in self-management
• Consider how to manage the implementation of change
• Learn how to deal with workplace conflict while understanding the influence of style diversity
• Determine the basis of effective team performance
• Examine creative techniques for effective problem solving
• Increase the level of motivation
• Sharpen your present management skills
• Add new competencies to your personal inventor
• Develop new techniques for solving problems
• Enhance your team management abilities

Executives, Managers, Supervisors, Team Leaders, Superintendents, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers

The Foundation of Management

· Understanding what courage really is

· Having the courage to know yourself

· Choosing the right management style

· Putting yourself on the line-taking responsibility

· Overcoming limiting thoughts and behaviors

· Having the courage to turn your ideas into action

Dealing with Workplace Conflict

· Defining organizational conflict

· Understanding the causes of conflict

· The Thomas-Kilman Conflict Mode Instrument

· Dealing with different learning styles

· Managing conflict effectively

· Obtaining the benefits of productive disagreement

Managing Organizational Improvement

· Focusing on continuous improvement

· Malcolm Baldrige assessment criteria

· The role of organizational culture

· Overcoming resistance to change

· Coping with risk and risk avoidance

· Measuring the success of improvement efforts

Leading Motivated Teams

· Characteristics of effective teams

· Characteristics of ineffective teams

· Managing the factors affecting team performance

· Supporting team development

· Understanding team member styles

· Enhancing team member competencies

Effective Problem Solving

· Balancing analytical and creative thinking

· Effective use of mind mapping

· Capturing the power of brainstorming

· Breaking the ten mental locks

· The four roles of the problem solving process

· Treating problems as challenges

Managing in the 21^st Century

· Understanding the current working environment

· Personal style in managing

· Management and leadership

· Identifying core purpose and priorities

· Planning and organizing

· New trends and developments in management, leadership and organisations

Developing Excellence in Teams

· Team goals and the importance of teamwork

· Working groups. teams and high performance teams

· Defining critical team roles and responsibilities

· Innovative problem solving and effective decision making

· Tools and techniques for team development

· Virtual and remote teams

Excellence in Communication

· The importance of clarity and effective communication

· Identifying personal style

· Developing style flexibility to handle different situations and people

· Handling difficult and conflict situations

· Dealing with cross cultural differences

· Using email and telephone communication to maximum effect

COURSE LOCATIONS