Interviewing Techniques for Effective Audits

Introduction:

The interview is a tool at the center of each audit, yet interviewing can be one of the more challenging aspects of the internal audit process. It is a method for gathering facts, gaining understanding of systems and processes, clarifying information and insights and uncovering fraud and deception. But good interviews do not just happen. They are the result of careful planning, thorough preparation, and deliberate use of certain communication skills and techniques. In this course, you will explore how to encourage people to open up and share information, manage conversational flow, pay attention and respond to behavioral clues, capture details and insights provided by the interviewee, and incorporate interview results into your overall audit approach. And, through proven interview techniques, you will learn how to obtain the truth and detect lies and deception.

Course Objectives:

By the end of this course delegates will be able to:

Carry out interviewing and hiring responsibilities in compliance with fair employment laws
Identify success factors for a job
Prepare interview questions to identify if a candidate possesses the job success factors
Demonstrate behavioral interviewing techniques and ask probing questions to gain a depth of information from a candidate to make a good hiring decision

Who Should Attend?

Internal Auditors, Financial & Operational Auditors, Finance Personnel, External Auditors, Audit Managers and Supervisors, IT Auditors, Senior and In-Charge Auditors, Team Leaders and Directors

Course Outline:

Overview of Interviewing in the Context of Internal Auditing

· Interviewing as an essential skill

· Types of audit evidence

· An interview is not an interrogation

Planning and Preparation

· Establishing your objectives

· To script or not to script?

· Roles and responsibilities

· Conversational styles

· Verbal and non-verbal dimensions

· Types of questions

· Listening skills

· Questioning skills

· Ways of documenting answers

Preparing and Managing the Interviewee

· Introductions and establishing rapport

· Laying a foundation for understanding and trust

· Establishing a professional conversation

· Managing interviewee expectations

Executing the Interview Itself

· Asking your planned questions

· Improvising follow-up questions

· Listening to what is said

· Observing behavioural clues

· Taking notes, making recordings

· Special considerations: translators, escorts, group interviews

Documenting the Interview

· Making time to document

· Independent versus collaborative records

· Sharing notes with the interviewee

Follow-up to Interviews

· Round two interviewing

· Interviewing other parties

· Designing audit testing to corroborate information

COURSE LOCATIONS

Code	From	To	City	Fees
AP09	27 Jan 2020	07 Feb 2020	London	US$ 8000	Register
AP09	09 Mar 2020	20 Mar 2020	Istanbul	US$ 7500	Register
AP09	18 May 2020	29 May 2020	California	US$ 9000	Register
AP09	26 Jul 2020	06 Aug 2020	Dubai	US$ 7000	Register
AP09	21 Sep 2020	02 Oct 2020	Kuala Lumpur	US$ 7500	Register
AP09	15 Nov 2020	26 Nov 2020	Doha	US$ 7000	Register

DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE
info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA
info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt
info@petrogas-training.com

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.

TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.

TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.

ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.

ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies

PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well

FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.

SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.

REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).

CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.

PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.

COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.