This course will help motivate dispirited teams of chem­ists and technicians to accomplish high quality work. It is very important to the lab supervi­sors and managers to learn how to create the success in their lab. The course is also designed to provide an introduction and practical application of quality management in the labo­ratory according to ISO 17025. It is designed also to understand concepts of personnel specification, job descriptions, how to apply quality standards, how to do health and safety risk assessments, how to develop the technical, and methods in the lab and how to evaluate the lab results.

The course will also help the candidates overcome the challenges they face in leading their labs and bringing clarity to the confused thinking of their staff. It provides comprehensive leadership and management training which is intended to help ensure job satisfaction and research innovation, productivity and quality, while enhancing the safety and well-being of research subjects and personnel. This highly interactive program allows participants to rehearse behavior that can be effective in dealing with difficult communication, management and ethical situations they may face in their laboratories

By the end of this course delegates will be able to:

• Understand how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025
• Integrate successfully important aspects that are essential to maximizing gains from the management system
• Provide an understanding of the roles of the quality manager and technical man­agement
• Reflect their own habits and patterns of time structuring in order to detect inefficiencies and determine areas of improvement
• Learn and practice tools that will help them with time and priority management
• Learn and train to structure their daily tasks and goals according to their diverse professional roles
• Recognize and expand their own style of dealing with conflict,
• Recognize and analyze conflicts to understand how to manage them
• Negotiate with research partners and suppliers
• Manage authorship conflicts
• Ask questions that increase people’s awareness of and responsibility for a topic
• Help staff to solve their own scientific, technical and general lab problems
• Show staff new techniques so that they can use them themselves afterwards
• Guide scientific discussions and debates to be productive and satisfying
• Use a variety of problem-solving tools to improve their own and their lab’s productivity

Laboratory Managers, Laboratory Supervisors, Chemists, Laboratory Analysts, QA/QC mangers or auditors, Production personnel who may be responsible for in-process laboratories or testing, Instrumentation Engineers, Chemical Engineers & Industry Personnel

·     Introduction to the various aspects of managing a laboratory

·     Laboratory facilities

·     Personnel management

·     Self and time management

·     Principle of Leadership

·     Quality Manual ISO 17025

·     Management Functions

·     Managerial problem Solving and Decision Making

·     Human resource Management (HRM)

·     Principles of Collaborative Management

·     Managing laboratory conflicts

·     Coaching: An approach to better science and leadership

·     Interactive Communication Skills

·     Principles of Collaborative Management

·     Organizational Structure

·     Instrumentation including validation and calibration

·     Management of laboratory supplies

·     Budgeting and financial management

·     Performance Evaluation and Development Guidelines

·     Scheduling and planning

·     Management of documentation and laboratory records

·     Writing of specification and procedures

·     Troubleshooting of analysis as well as in production areas

·     Safety Management

·     The use of computers in the laboratory

·     Validation of Analytical Methods and Pro­cedures

·     Sampling

·     Auditing

·     Quantitative Methods

·     Method Validation

COURSE LOCATIONS