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Seminars

Strategic Quality Management Skills & Tools



Introduction:


This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and then link it with practical applications. Participants will learn how to analyze current organizational status, identifying gaps and future needs. The course will also examine the strategic planning process from initiation to selection of initiatives. Moreover, the identification process of quality key result areas will be discussed. Participants will leave with tools, skills and knowledge to start their own journey to strategize for their quality departments and produce deployment plans.

Course Objectives:


By the end of this course delegates will be able to:

 

  • Define quality and strategy concepts highlighting the main components of strategic planning in quality
  • Analyze the current situation identifying opportunities to draft a strategic quality plan
  • Generate strategic goals for their quality department
  • Convert a strategic plan into an operating plan
  • Examine how to measure success of a strategy on quality, how to extract Key Performance Indicators (KPIs) and draft a quality department balanced scorecard

Who Should Attend?


Quality Managers, Quality Assurance Engineers/Officials, Quality Engineers, Quality Improvement Professionals, Manufacturing/Process Engineers Project Managers, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Customer Service Professionals, Training Managers, Practitioners in the field of Quality Management, all those who are engaged in quality management implementation and improvement of organizational performance, those with an interest in quality management systems, those starting their career in quality management, staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization, as well as those who are responsible for linking, measuring and improving the performance of others, staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization, as well as those who are responsible for linking, measuring and improving the performance of others. 

Course Outline:


Strategic Quality Management and Strategic Thinking

  • Quality evolution and concepts
  • Dimensions of product quality
  • Dimensions of service quality
  • Quality management system: the components
  • Strategic deployment of quality frameworks and excellence awards
  • The core principles of strategic quality management
  • Evaluation of strategic management
  • Strategic thinking versus strategic planning in quality departments
  • The strategic planning and control process
  • Benefits of strategic management to the quality professional
  • The building blocks of strategic planning
  • Barriers of strategic implementation

 

Analysis of the Environment

  • Situation analysis tools in quality departments
  • Quality stakeholders analysis
  • Defining quality visions and missions
  • Developing a quality statement
  • Setting quality strategic goals
  • Identifying critical success factors in quality
  • Key result areas and key performance indicators
  • Core competencies and core values

 

Goals, Objectives and Creative Strategies

  • Goals, objectives and targets for the quality division
  • Financial versus non-financial objectives
  • The use of key result areas in the quality sector
  • Adopting effective strategies to achieve excellence
  • Examples of strategic objectives
  • Examples of quality department strategies
  • Moving from critical success factors to strategic goals

 

Developing Operating Plans

  • From vision to action plan
  • The how-how technique to develop quality related initiatives
  • Criteria of effective action plans
  • Linking goals, strategies, action plans and budgets
  • Developing a quality department plan

 

Measuring Quality Management Strategy Achievement

  • Approaches to control in quality
  • Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs) for process control
  • Examples on quality KPIs
  • Setting targets
  • The balanced scorecard for the quality department
  • Quality dashboard

COURSE LOCATIONS

Code From To City Fee
QM23 27 Jan 2020 31 Jan 2020 Bali US$ 5500 Book
QM23 23 Mar 2020 27 Mar 2020 Istanbul US$ 4500 Book
QM23 18 May 2020 22 May 2020 Bangkok US$ 4500 Book
QM23 13 Jul 2020 17 Jul 2020 Beijing US$ 5500 Book
QM23 20 Sep 2020 24 Sep 2020 Doha US$ 4000 Book
QM23 22 Nov 2020 26 Nov 2020 Dubai US$ 4200 Book


DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE

info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA

info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt

info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.


TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.


TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.


ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.


ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies


PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well


FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  


SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.


REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 


CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.


PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.


COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.