Introduction:

Advances in information technology have fundamentally changed the ways in which we work and communicate. The 21^st century organizations create and use an unprecedented amount of digital data and face a pressing need to organize and manage digital information and services. The program provides students with a broad understanding of information management, as well as specific capabilities in managing digital resources as these affect research data, websites and social media. This course deals with the management of information systems and technology in organizations. Topics include strategic use of technology, development of information systems architecture, communications, information highway systems, management of information resources, end-user computing, information centers and the human side of systems. This course allows organizations to analyze, monitor and anticipate the utilization and performance of the IT infrastructure by providing an enterprise wide view of IT services and resources. The solution ensures delivery of IT services and resources in an efficient, cost-effective manner while demonstrating measurable value to business incentives.

Providing an excellent appreciation of the key aspects involved in managing the Information and Communication Technology resource, this course is ideal for emerging and newly appointed managers and team leaders in all branches of ICT. Experienced IT managers and CIOs will benefit from the course as an update of their knowledge and a confirmation of the best practices, strategic and practical considerations in the field of business use of information technology. The delegates of this program will enhance their practical knowledge and skills to lead information and IT related activities in the organization at strategic, operational and project level. The course emphasizes the practical aspects in a blend of international management best practice.

Course Objectives:

By the end of this course, delegates will be able to know about:

• Determining IT resources types
• Defining projects or operational categories
• Defining sub-categories using service catalog or business functions
• Understanding how to allocate resources for the financial categories they are assigned to

Who Should Attend?

IT Engineers, IT Professionals, IT Directors, Engineers, IT Project Managers, IT Auditors, IT Compliance Managers, IT Coordinators, IT Support Managers, IT Officers, IT Support Specialists, IT System Administration, Technical Support Professionals, Chief Information Officers, Chief Risk Officers, Information Assurance Officers, Program Managers, Network Systems Analysts, Government Program Managers, R&D Project Managers, Software and System Developers, Chief Security Officers, Security Specialists, Chief Information Security Officers, Directors of Security, Security Architects, Security Operation Center Managers, Security Consultants, Security Managers, Security Auditors, Security Directors, Systems Administrators, Incident Response Analysts, Business Owners, Security Analysts, Security Systems Engineer, Network Architect, Operations Managers, Risk Management Professionals, Network Administration Professionals, Application Developers, Application Support Analysts, Application Engineers, Associate Developers, Technology Officers, Information Officers, Help Desk Specialist, Help Desk Technician, Database Administrators, Network Architects, Network Engineers, Network System Administrators, System Analysts, System Architects, System Designers

Course Outline:

• Introduction to IT strategy
• Forces that shape competitive strategy
• Corporate strategy and competing on resources 
• Building a foundation to execute strategy
• IT governance
• Competing on analytics
• Exploiting a digital platform and unified operating model 
• The promise of digitization
• The economics of information goods and services 
• Platform-based competition
• IT strategy in complex adaptive business systems
• Demographic information
• Handling large data volumes
• Changes and enhancements to IT resource management adapters
• Plan for IT infrastructure demand and reduce risks
• Align IT and business by making better decisions
• Reduce IT costs through better use of resources
• Measure and manage all IT resources and services
• Interactive data integration environment
• Data staging and data aggregation
• Reporting and analysis

COURSE LOCATIONS