•  Print

Management of IT services is no longer enough. The strategic importance of information services to the enterprise makes IT a critical partner in meeting business goals. Defining IT strategy, and leading an agile IT organization that is customer-centric, making good strategic management and technical decisions and leverage your IT resources is the challenge IT leaders face today. Strategic IT Leadership will give you the skills you need to meet these challenges.

By the end of this course, delegates will be able to:

· Know the most important aspects of leading and managing a world-class, strategically aligned IT department

· Define value and performance measurement, knowing when to adopt new technologies

· Learn techniques of team building and finding and keeping the right people

· Understand processes of planning and budgeting

· Learn the keys to strategically align your IT services with professional, world class, proven techniques

· Define and understand organizational needs so your team can deliver the right solutions

· Lead your team; take control of your time, and your budget, to achieve real results

· Master techniques for efficiently leading people and managing strategic resources

· Learn to make more effective decisions and improve your negotiation skills

· Overcome the obstacles to success within the department and across the organization

· Increase your ability to lead, manage and motivate your IT team

· Be an effective, strategic IT leader

· Improve your personal management, influence and negotiation skills

· Learn to evaluate technology solutions, vendor selection and outsourcing.

· Learn techniques for aligning IT and corporate strategy for maximum ROI

· Develop visionary, innovative, and effective IT strategies for the success of the organization

IT professionals from both technical and management backgrounds, personnel who oversee IT operations, personnel working on networks/systems and IT projects, technical professionals, IT team leaders & senior managers, applications analysts, network Analyst, project analysts, server analysts, application developers

Leading and Managing the IT Department

· Understand the challenges of the IT manager

· How to value IT services

· Communicate IT value to upper management, peers and end-users

· Understand the responsibilities of the IT team leader

Managing Technology

· Understand the Strategy for Managing Existing Technology

· Know when to develop and adopt New Technologies

· Be Aware of how to manage assets effectively

Using Influence

· Understand the different types of influential power

· Be aware of the various influence strategies

· Select the most effective influence strategy for the situation

· Understanding negotiations, tactics and techniques

· Use influence effectively to thrive as an IT manager

Developing the IT Strategic Plan and Budget

· Using the mission as an IT driver

· Defining the customer profile

· understanding the partnership model

· Creating a strategic plan

· Planning and budgeting issues

Managing IT Quality

· Understanding the importance of managing by process

· Understand the definitions of quality

· Applying maturity models

· Using process management

· Applying international standards

Building the IT Management Team

· Evaluating IT performance and metrics

· Understanding delegation and motivation

· Team building

· Managing the management team and stakeholders

IT Project Management

· The Importance of Project Management

· Defining Project Manager talents and skills

· Understanding the principles of Project Management

IT Performance Metrics

· Developing a measurement strategy

· Creating a Best Practices-based organization

· Deploy metrics

· Managing by facts and results

· Integrate metrics into the strategic plan

Common Pitfalls and Lessons Learned

· Balancing technical and corporate requirements

· Balancing tactical and strategic decisions

· Evaluating new and existing technologies

· Balancing management styles and culture