Quality Management for Professionals
Quality management has evolved to become an internationally sought and rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many other competencies. This course aims to develop these skills and provide candidates with the tools and methodologies to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through.
By the end of this course delegates will learn about:
· Explain the role and impact of leadership to support quality management systems
· Describe the importance of quality in organizations and review various quality schools and teachings by gurus
· Assess team dynamics and the role of teams to support continual improvement projects
· Contrast the most used quality philosophies and tools and use them to establish priorities within their organization
· Appraise the ethical commitment needed by quality professionals
Quality Managers, Quality Assurance Engineers and Officials, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.
Leadership & Management in Quality
· Definition, similarities and differences
· Can leadership be taught and developed?
· Traits of a true quality leader
· Role of leadership in supporting quality management systems
· Situational leadership in quality
Quality Basics & Definitions
· Definition and concept of quality
· History of quality
· Benefits of implementing a quality model
· Review of common quality models
· Review of quality gurus
· Quality philosophies
· Deming’s 14 points
· Juran’s trilogy
· Crosby’s zero defect mindset
· House of quality and Quality Function Deployment (QFD)
· Six Sigma methodology
· Lean principles
· Quality models, awards and methodologies
· ISO9001:2008
· Total quality management
Building Teams in a Quality Management System
· Why team thinking is important in quality management projects
· Barriers to teams achievement
· Characteristics of effective teams
· Team development cycle
· Team members selection tools
Improvement Tools & Techniques
· The seven classic quality tools
· Cause and effect diagram
· Pareto chart
· Control charts
· Histogram
· Check sheet
· Scatter diagram
· Flow charts
· Management elements and planning tools: the new tools
· Process improvement tools
· Contingency and risk planning tools
· Failure Mode and Effects Analysis (FMEA)
Ethics in Quality Management
· American Society for Quality code of ethics
| Code | From | To | City | Fee | |
|---|---|---|---|---|---|
| QM12 | 17 Feb 2020 | 21 Feb 2020 | London | US$ 5000 | Book |
| QM12 | 27 Apr 2020 | 01 May 2020 | Madrid | US$ 5500 | Book |
| QM12 | 15 Jun 2020 | 19 Jun 2020 | Istanbul | US$ 4500 | Book |
| QM12 | 09 Aug 2020 | 13 Aug 2020 | Cairo | US$ 3900 | Book |
| QM12 | 26 Oct 2020 | 30 Oct 2020 | Bali | US$ 5500 | Book |
| QM12 | 21 Dec 2020 | 25 Dec 2020 | Kuala Lumpur | US$ 4500 | Book |
|
DUBAI OFFICE
Ittihad Deira Building, |
USA OFFICE 642 E14 Street,10009-13 Manhattan, New York (NY) USA info@petrogas-training.com |
EGYPT OFFICE 52 General Kamal Hejab Street,Suez Bridge, Cairo, Egypt info@petrogas-training.com |
Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.
Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.
We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.
Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.
A- Have staff trained in the latest training and development approaches
B- Support nationalization and talent management initiatives
C- Have properly trained and informed people who will be able to add value
D- Gain relevant technical knowledge, skills and competencies
A- Develop job related skills
B- Develop personal skills in subject matter
C- Have a record of your growth and learning results
D- Bring proof of your progress back to your organization
F- Become competent, effective and productive
G- Be more able to make sound decisions
H- Be more effective in day to day work by mastering job-related processes
I- Create and develop competency to perform job well
A- 10% discount after 05 candidates’ registration.
B- 15% discount after 10 candidates’ registration.
C- 20% discount after 20 candidates’ registration.
D- 25% discount after 25 candidates’ registration.
E- 30% discount after 30 candidates’ registration
F- Higher discount rates will be offered based on work volume with different clients.
A- One extra free seat is offered on 4 candidates on the same course and dates.
B- Two extra free seats are offered on 6 candidates on the same course and dates.
C- Three extra free seats are offered on 8 candidates on the same course and dates.
D- Four extra free seats are offered on 10 candidates on the same course and dates.
E- Five extra free seats are offered on 12 candidates on the same course and dates.
Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).
If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.
PAYMENT POLICY
Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.
COPYRIGHT
© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
2015 © Copyrights Petrogas
