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Seminars

Quality Management Fundamentals Masterclass



Introduction:


Quality management techniques are among the newest approaches for managing the delivery of healthcare. High quality organizations formally review clinical data and set benchmarks for improving performance. This course introduces the candidate to the basics of management, quality systems and models, quality management tools, process management approaches and customer-focused organizations. To be a great leader you need to continuously monitor and improve your processes. It introduces you to the concept of quality management and the implementation of continuous process improvement. Implementing quality improvement programs will help you improve patient care and organizational efficiency, and reduce costs.  This course will help you identify measurable benchmarks to use in your practice.

Course Objectives:


By the end of this course delegates will be able to:

  • Identify quality management programs
  • Review the peer review process for clinical staff
  • Identify patient satisfaction and customer service programs
  • Identify programs for staff, business and equipment credentialing and licensure
  • Demonstrate the necessary knowledge to operate effectively in the quality function
  • Assess the adequacy and effectiveness of a quality system
  • Select and implement quality functions/activities that are appropriate to the enterprise
  • Demonstrate an understanding of quality management tools and use them in the workplace

Who Should Attend?


Quality Managers, Quality Assurance Engineers and Officials, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs

Course Outline:


  • Introduction to quality
  • The quality system 
  • Defining quality
  • The characteristics of quality
  • Achieving sustaining and improving quality
  • The nature of quality management
  • Quality models 
  • Quality management tools 
  • Quality management principles
  • Quality planning (QP)
  • Quality control (QC)
  • Quality improvement (QI)
  • Quality assurance (QA)
  • Level of attention to quality
  • Process management approaches 
  • Managing quality using the process approach
  • A general philosophy of process management
  • Characteristics of a process
  • Developing a process-based management system
  • Customer focused organizations 
  • Customer identification and segmentation 
  • Customer relationship management and commitment 
  • Problem solving tools principles or prescription
  • Goal management or risk management
  • A systems approach
  • Scope of the system
  • Design of the system
  • Integrated management
  • Managing quality using ISO 9000
  • Quality management system (development)
  • Management responsibility
  • Resource management
  • Measurement, analysis and improvement
  • Performance improvement
  • How ISO 9000 made us think about quality
  • How we think about ISO 9000
  • Misconceptions about the ISO 9000 family

COURSE LOCATIONS

Code From To City Fee
QM11 20 Jan 2020 24 Jan 2020 London US$ 5000 Book
QM11 08 Mar 2020 12 Mar 2020 Cairo US$ 3900 Book
QM11 18 May 2020 22 May 2020 Barcelona US$ 5500 Book
QM11 27 Jul 2020 31 Jul 2020 Milan US$ 5500 Book
QM11 28 Sep 2020 02 Oct 2020 Istanbul US$ 4500 Book
QM11 02 Nov 2020 06 Nov 2020 Kuala Lumpur US$ 4500 Book


DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE

info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA

info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt

info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.


TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.


TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.


ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.


ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies


PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well


FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  


SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.


REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 


CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.


PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.


COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.