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Seminars

Quality Management (TQM): Improvement Tools & Methodologies



Introduction:


The course will provide participants with comprehensive knowledge on Quality history and evolution, as well as quality gurus and tools. The course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as Lean and Six Sigma. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.

Course Objectives:


By the end of this course delegates will be able to:

 

  • Describe various types of benchmarking tools and techniques to boost quality initiatives
  • Apply widely used improvement methodologies Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
  • Discover the success elements of Total Quality Management deployment (TQM)
  • Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization

Who Should Attend?


Quality Managers, Quality Assurance Engineers/Officials, Quality Engineers, Quality Improvement Professionals, Manufacturing/Process Engineers Project Managers, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Customer Service Professionals, Training Managers, Practitioners in the field of Quality Management, all those who are engaged in quality management implementation and improvement of organizational performance, those with an interest in quality management systems, those starting their career in quality management, staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization, as well as those who are responsible for linking, measuring and improving the performance of others, those who are engaged in quality models, awards, ISO and TQM implementation as well as  improving organizational performance.

Course Outline:


Introduction to Total Quality Management (TQM) Concepts

  • Definition of quality and quality models
  • History of quality
  • Defining TQM
  • TQM critical success factors
  • The relationship between ISO 9000 and TQM
  • Benefits of implementing a quality model
  • The cost of poor quality
  • National quality awards
  • Selecting the right model for your organization
  • The quality maturity ladder

 

The Success Elements of TQM

  • Customer driven quality
  • Plan, Do, Check, Act (PDCA) model
  • Eight-step problem solving methodology
  • Process thinking
  • Eliminating the non value added
  • Management by facts and data
  • Continual improvement and Kaizen
  • Enhanced employee participation and decision making through idea generating systems
  • Employee reward and recognition

 

Improvement Tools and Methodologies

  • What is a quality tool
  • The seven quality control tools
  • Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
  • Brainstorming
  • Tree diagrams: how-how and why-why diagrams
  • Force field analysis
  • Affinity diagrams
  • Process mapping: 'the turtle'
  • Lean thinking
  • The seven types of waste in organizations
  • Visual management and the 5S program
  • Six Sigma

 

Benchmarking as a Tool to Improve Quality and Business Processes

  • What is benchmarking? Why benchmark?
  • Levels of benchmarking
  • Pros and cons of different benchmarking approaches

 

Methodology for a Continuous Improvement Process

  • The eight steps to achieve improvement
  • Critical success factors and common failure factors in TQM

COURSE LOCATIONS

Code From To City Fee
QM24 24 Feb 2020 28 Feb 2020 New York US$ 5500 Book
QM24 13 Apr 2020 17 Apr 2020 Bali US$ 5500 Book
QM24 28 Jun 2020 02 Jul 2020 Jeddah US$ 4000 Book
QM24 03 Aug 2020 07 Aug 2020 Milan US$ 5500 Book
QM24 18 Oct 2020 22 Oct 2020 Dubai US$ 4200 Book
QM24 27 Dec 2020 31 Dec 2020 Alexandria US$ 3900 Book


DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE

info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA

info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt

info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.


TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.


TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.


ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.


ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies


PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well


FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  


SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.


REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 


CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.


PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.


COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.