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Seminars

Quality Assurance Principles, Techniques & Standards



Introduction:


Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This course will develop delegates’ skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001. The course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.

Course Objectives:


By the end of this course delegates will be able to:

 

  • Be aware of the history of quality assurance and standardization
  • Understand the part of effective teamwork in contributing to overall quality assurance in their organization
  • State different models and frameworks for quality assurance
  • Recognize the importance of the customer in the quality management system
  • Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
  • Appreciate methods for identifying and improving interaction in business processes

Who Should Attend?


Quality Managers, Quality Assurance Engineers/Officials, Quality Engineers, Quality Improvement Professionals, Manufacturing/Process Engineers Project Managers, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Customer Service Professionals, Training Managers, Practitioners in the field of Quality Management, all those who are engaged in quality management implementation and improvement of organizational performance, those with an interest in quality management systems, those starting their career in quality management, staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization, as well as those who are responsible for linking, measuring and improving the performance of others, Finance professionals who want to know more about quality assurance, Finance audit professionals who want to understand more about management systems auditing

Course Outline:


International Standardization and the Global and Organizational Benefits

  • Brief history of international standardization
  • Economic benefits of standardization
  • Organizational benefits of standardization
  • Standards as a mechanism for controlling organizational risks
  • A teamwork approach to quality

 

Introduction to Quality Assurance and Control

  • An introduction to quality assurance and control
  • A history of quality assurance
  • Introduction to models of quality assurance and control
  • Concepts of Total Quality Management
  • Deming’s Fourteen Points and other approaches
  • The Process approach and ISO9001

 

Process Approach to Managing Quality Assurance

  • The ISO high level structure – Annex SL
  • ISO9001 as a framework for managing quality assurance
  • The process approach and the organization as a set of inter-related processes
  • Risk and opportunity in a quality management system

 

Principles of Quality Assurance and Control

  • Core principles in achieving Total Quality management
  • Prevention, not correction
  • Customer focused quality
  • Establishing vison, mission and policy
  • Opportunities for organizational continuous improvement
  • Building quality through teamwork

 

Techniques for Quality Assurance and Control

  • Process improvement
  • Benchmarking
  • Route cause analysis
  • Objectives and KPI’s
  • Measuring results – the cost of quality

COURSE LOCATIONS

Code From To City Fee
QM26 03 Feb 2020 07 Feb 2020 Manila US$ 5500 Book
QM26 20 Apr 2020 24 Apr 2020 London US$ 5000 Book
QM26 01 Jun 2020 05 Jun 2020 Milan US$ 5500 Book
QM26 10 Aug 2020 14 Aug 2020 Bali US$ 5500 Book
QM26 25 Oct 2020 29 Oct 2020 Cairo US$ 3900 Book
QM26 07 Dec 2020 11 Dec 2020 Beijing US$ 5500 Book


DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE

info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA

info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt

info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.


TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.


TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.


ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.


ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies


PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well


FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  


SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.


REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 


CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.


PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.


COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.