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Seminars

Professional Skills for Administrators & Secretaries

Introduction:

This course develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution in the workplace. The course shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization’s goals.

The candidates attending this course will better appreciate the knowledge, skills and competencies required to fulfill their current and future job/role requirements more effectively. They will be exposed to, and will have the opportunity to practice, sets of competencies that are an essential contribution towards achieving business objectives in a cost effective manner. They will have a better understanding of other people’s needs, perspectives, and how they may support and work with them to the benefit of all. The organization will see the benefits of integrating such fundamental behaviors towards the provision on an enhanced service and support to their line managers, colleagues and customers.

Course Objectives:

At the end of this seminar participants will:

· Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace

· Become more confident

· Become more proactive

· Communicate more confidently and effectively with your manager, colleagues and other departments

· Deal with the difficulties and pressures of working in a modern office

· Prioritize between urgent and important tasks

· Plan, organize and manage time more effectively

· Present yourself more confidently and efficiently

· Write, email and use the phone more professionally and effectively

Who Should Attend?

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices

Course Outline:

Setting the Scene, Assessing Existing Skills, Time Management

General introduction
Assessing prior skills and knowledge
Competencies required
Perceptions, attitudes and beliefs
Learning styles / thinking styles
Time management skills
Time management group activity 1
Time management group activity 2

Organizing and Planning

Managing workflow
Techniques for organizing and planning
Brainstorming
SWOT analysis
Goal setting
Setting SMART objectives
Group activity
Mind mapping
Group activity – mind mapping exercise
Managing meetings

Communication Skills

Understanding assertiveness
Group activity on assertiveness
Listening and questioning skills
Group activity on listening effectively
Body language

Team Working

Conflict management
Dealing with difficult people
Managing upwards
Stress management
Group team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

Presentation Skills

Telephone skills
Writing skills
Email etiquette
Presentation skills

COURSE LOCATIONS

Code	From	To	City	Fee
AS04	02 Feb 2020	13 Feb 2020	Dubai	US$ 7000	Book
AS04	06 Apr 2020	17 Apr 2020	Istanbul	US$ 7500	Book
AS04	14 Jun 2020	25 Jun 2020	Cairo	US$ 6500	Book
AS04	03 Aug 2020	14 Aug 2020	Kuala Lumpur	US$ 7500	Book
AS04	12 Oct 2020	23 Oct 2020	Guangzhou	US$ 9000	Book
AS04	14 Dec 2020	25 Dec 2020	London	US$ 8000	Book

DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE
info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA
info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt
info@petrogas-training.com

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.

TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.

TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.

ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.

ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies

PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well

FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.

SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.

REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).

CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.

PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.

COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.