Performance Management: Setting Objectives & KPI’s
Introduction
A properly designed and effective performance management process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and reward and of course, appraisal itself. The course will demonstrate how these techniques link to the role of HR and the role of the line-manager. This course is focused on both the theoretical and the practical. You will learn:
· How to design and introduce an effective performance management scheme
· The skills that managers, supervisors and team leaders need to be effective in performance management
· Making performance appraisal work in a multi-cultural environment
· Managing and improving poor performance
· Maintaining good performance – the psychology of positive reinforcement
· Advanced performance management
Course Objectives:
By the end of this course delegates will be able to:
Who Should Attend?
All Line Managers and Professionals, Team Leaders, Supervisors who are or will be responsible for the use and application of performance management and appraisal techniques, HR; ER or Personnel Staff, Training Officers
Course Outline:
Introduction to Performance Management
· Introduction – the context for performance management
· The case for performance Management
· Strategic and integrated performance management
· The principles and building blocks of effective performance management : setting objectives, identifying the key performance indicators and managing employee performance
· The role of HR, managers, supervisors and team leaders within performance management
· Motivational theories and models and their role in performance management
· The psychological contract an exercise
Performance Management: Setting Objectives
· What are objectives?
· Setting objectives
· The importance of agreeing objectives
· Quantitative and Qualitative objectives
· SMARTMaC objectives
· Setting objectives
· Achieving vertical, functional and horizontal integration
Performance Management: Key Performance Indicators (KPI's)
· What are KPIs – different things to different organizations?
· The objective and the KPI – what’s the difference?
· What are the KPIs for your organization
· KPI exercise
· The balanced scorecard (Kaplan and Norton)
· The purpose of employee appraisal
· Some practical problems with employee appraisal
Performance Management: Managing Performance
· Monitoring employee performance: monthly, quarterly and annual reviews
· Addressing the performance gap: informal and formal approaches to addressing performance problems
· Managing a performance problem
· Improving attendance at work: resolving absence and sick absence problems
· Agreeing the performance appraisal rating
· Performance appraisal and the link to pay
· Forced Ranking and the Expected Distribution
Giving and Receiving Feedback and Coaching
· Feedback models and providing constructive and developmental feedback
· Giving and receiving feedback exercise
· Coaching: the ask/tell continuum and the 8 steps to effective coaching
· Coaching case studies
· Continuing Professional Development: personal development planning (PDP)
| Code | From | To | City | Fee | |
|---|---|---|---|---|---|
| HRT09 | 05 Jan 2020 | 16 Jan 2020 | Dubai | US$ 7000 | Book |
| HRT09 | 16 Mar 2020 | 27 Mar 2020 | New York | US$ 9000 | Book |
| HRT09 | 11 May 2020 | 22 May 2020 | Istanbul | US$ 7500 | Book |
| HRT09 | 20 Jul 2020 | 31 Jul 2020 | Kuala Lumpur | US$ 7500 | Book |
| HRT09 | 21 Sep 2020 | 02 Oct 2020 | London | US$ 8000 | Book |
| HRT09 | 16 Nov 2020 | 27 Nov 2020 | Bali | US$ 8500 | Book |
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DUBAI OFFICE
Ittihad Deira Building, |
USA OFFICE 642 E14 Street,10009-13 Manhattan, New York (NY) USA info@petrogas-training.com |
EGYPT OFFICE 52 General Kamal Hejab Street,Suez Bridge, Cairo, Egypt info@petrogas-training.com |
Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.
Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.
We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.
Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.
A- Have staff trained in the latest training and development approaches
B- Support nationalization and talent management initiatives
C- Have properly trained and informed people who will be able to add value
D- Gain relevant technical knowledge, skills and competencies
A- Develop job related skills
B- Develop personal skills in subject matter
C- Have a record of your growth and learning results
D- Bring proof of your progress back to your organization
F- Become competent, effective and productive
G- Be more able to make sound decisions
H- Be more effective in day to day work by mastering job-related processes
I- Create and develop competency to perform job well
A- 10% discount after 05 candidates’ registration.
B- 15% discount after 10 candidates’ registration.
C- 20% discount after 20 candidates’ registration.
D- 25% discount after 25 candidates’ registration.
E- 30% discount after 30 candidates’ registration
F- Higher discount rates will be offered based on work volume with different clients.
A- One extra free seat is offered on 4 candidates on the same course and dates.
B- Two extra free seats are offered on 6 candidates on the same course and dates.
C- Three extra free seats are offered on 8 candidates on the same course and dates.
D- Four extra free seats are offered on 10 candidates on the same course and dates.
E- Five extra free seats are offered on 12 candidates on the same course and dates.
Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).
If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.
PAYMENT POLICY
Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.
COPYRIGHT
© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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