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Seminars

Maintenance Contracting & Outsourcing Activities



Introduction:


In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

 

This course will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, get the most from your contracts, avoid the potential pitfalls and improve the performance of your assets. Maintenance contracts used in several branches will be discussed. You will have the opportunity to discuss the existing contracts used in your organization. Through a combination of formal lectures and group work, you will leave the course with the tools to improve your contracts and contract management. This course introduces participants to the skills and knowledge areas of maintenance contracts & outsourcing of today, such as:

 

  • Developing contracts, the contracting cycle
  • Negotiating skills
  • Understanding Outsourcing considerations
  • Contracting types, including Service Level Agreements
  • Key Performance Indicators to monitor performance
  • Continuous improvement and performance management

Course Objectives:


By the end of this course, delegates will be able to:

 

  • Understand how to decide rationally what maintenance activities to outsource and what not
  • Learn the features, functions and benefits of lean maintenance contracts
  • Understand the different types of maintenance contracts and when and how to apply them
  • Learn how to define service levels and monitor the contractor performance
  • Learn how to develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Understand how to evaluate the delivered performance of all parties involved
  • Learn how to implement maintenance contract management

Who Should Attend?


Reliability Engineers, Maintenance Managers, Engineers & Planners, Reliability and Maintenance Engineers, Facilities and Utilities Managers, Design Engineers, Top Level Maintenance Technicians, OE Champions, Predictive and Preventive Maintenance, Technicians & Supervisors, Planners, Maintenance Supervisors, Crafts and Tradesmen, Operations Supervisors, Process Engineers, Inspectors and Inspection Supervisors, Equipment Engineers Team Leaders and Professionals in Maintenance, Engineering and Production, Maintenance managers, reliability and maintenance Engineers, Production Managers, Plant Engineers, Design Engineers, Reliability Engineers and Technicians, Operators, Safety Engineers, Risk Engineers, Safety Engineers and anyone who is involved in Reliability Engineering strategies or methodologies to include design engineers for capital projects engineers, Foreman and Technicians, Mechanical, Electrical and Operational Personnel, Personnel designated as Planners, Key leaders from each maintenance craft, Key operations personnel, Technical professionals responsible for maintenance and repair of equipment, Professionals involved in inspection and maintenance and repair, professionals involved in asset & maintenance management auditing, Quality & Compliance Managers, Lead Auditors & Audit Team Members, Process Controllers, Maintenance Supervisors, Maintenance Planners, Predictive Maintenance Technicians & Supervisors, Materials Management Managers and Supervisors, Service Company Representatives, Asset owners & Asset Managers

Course Outline:


Outsourcing Considerations

  • Introduction to program
  • Introduction delegates
  • Asset management
  • The business impact of maintenance
  • Considerations in outsourcing maintenance, what to outsource and what not?
  • Activity on asset matrix
  • Risks involved

 

Maintenance Contracts

  • Maintenance contract types
  • Parties involved
  • The tendering process, modern ways of tendering
  • Choosing the right contractor
  • Costing the service
  • Defining Key Performance Indicators to monitor the performance of all parties involved
  • Use of Balanced Scorecard with performance contracts

 

Developing the Maintenance Contract

  • Vendor management
  • The contracting cycle
  • Assemble a team
  • Assess, determine and specify the required service levels
  • Writing the contract, contents of a maintenance contract
  • Implementing contract management, how to make it work
  • Periodic evaluation & improvement

 

Grounding & Negotiating the Contract

  • Expectations about availability, reliability and costs
  • The extensive preventive maintenance schedule, “tricks” of maintenance contractors
  • The seven steps to develop a risk based maintenance concept
  • Using the maintenance concept to negotiate more effectively lean maintenance contracts
  • Negotiating the contract, negotiation ploys
  • Negotiating the contract, negotiation tactics
  • Negotiating tips

 

Final Course

  • Development of a maintenance contract in groups
  • Defining the requirements and service levels
  • Develop the offer
  • Selection criteria
  • Presenting the bid
  • Closing the contract
  • Evaluation of results

COURSE LOCATIONS

Code From To City Fee
RM30 17 Feb 2020 21 Feb 2020 London US$ 5000 Book
RM30 20 Apr 2020 24 Apr 2020 Kuala Lumpur US$ 4500 Book
RM30 15 Jun 2020 19 Jun 2020 Istanbul US$ 4500 Book
RM30 10 Aug 2020 14 Aug 2020 Madrid US$ 5500 Book
RM30 05 Oct 2020 09 Oct 2020 Bangkok US$ 4500 Book
RM30 07 Dec 2020 11 Dec 2020 New Delhi US$ 6000 Book


DUBAI OFFICE

Ittihad Deira Building,
Al Ittihad Rd, Deira
Dubai,
UAE

info@petrogas-training.com

USA OFFICE

642 E14 Street,
10009-13 Manhattan,
New York (NY)
USA

info@petrogas-training.com

EGYPT OFFICE

52 General Kamal Hejab Street,
Suez Bridge,
Cairo,
Egypt

info@petrogas-training.com
 

COURSE CERTIFICATE

Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.


TRAINING HOURS

Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.


TRAINING METHODOLOGY

We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.


ASSESSMENT & EVALUATION

Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.


ORGANIZATIONAL IMPACT

A- Have staff trained in the latest training and development approaches

B- Support nationalization and talent management initiatives

C- Have properly trained and informed people who will be able to add value

D- Gain relevant technical knowledge, skills and competencies


PERSONAL IMPACT

A- Develop job related skills

B- Develop personal skills in subject matter

C- Have a record of your growth and learning results

D- Bring proof of your progress back to your organization

F- Become competent, effective and productive

G- Be more able to make sound decisions

H- Be more effective in day to day work by mastering job-related processes

I- Create and develop competency to perform job well


FREQUENT NOMINATIONS SCHEME

A- 10% discount after 05 candidates’ registration.

B- 15% discount after 10 candidates’ registration.    

C- 20% discount after 20 candidates’ registration.

D- 25% discount after 25 candidates’ registration.

E- 30% discount after 30 candidates’ registration

F- Higher discount rates will be offered based on work volume with different clients.  


SEVERAL NOMINATIONS ON THE SAME COURSE SCHEME

A- One extra free seat is offered on 4 candidates on the same course and dates.

B- Two extra free seats are offered on 6 candidates on the same course and dates.

C- Three extra free seats are offered on 8 candidates on the same course and dates.

D- Four extra free seats are offered on 10 candidates on the same course and dates.

E- Five extra free seats are offered on 12 candidates on the same course and dates.


REGISTRATION POLICY

Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s). 


CANCELLATION POLICY

If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.


PAYMENT POLICY

Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.


COPYRIGHT

© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.