Introduction:

Communication is an essential part of everyday life. The inability to effectively communicate with others can create a plethora of problems for anyone, regardless of their life goals or ambitions. The ability to obtain an education, the ability to hold a job, and the ability to manage a family are just a few examples of the barriers faced by one with poor communication skills. With that in mind, imagine the repercussions of underdeveloped communication skills within the security profession. Security personnel interact with people on a daily basis. Whether it is giving directions, interviewing/interrogating a suspect, or simply reporting an incident to a supervisor, effective communication is essential to one’s success and to the success of the business they protect.

This course is designed to help delegates understand the initial skills and responsibilities that go with first line management responsibility. The course looks at a combination of skills and behaviors associated with management. Within any internal hierarchy certain behaviors and skill sets are required, in the case of supervisors and managers, this frequently means a change of mind set. This course helps the supervisors and personnel to gain the skills required to succeed in the workplace. The course will feature:

• Principles of leadership
• Supervisors role (risk reduction)
• Effective communication
• Employee performance evaluations
• Disciplinary actions
• Time management
• Behavior and motivation
• Counseling and sexual harassment
• Discrimination and cultural sensitively
• Emergency preparedness
• Action planning

Course Objectives:

By the end of this course, delegates will be able to:

• Explain and demonstrate the principals of leadership, your role and responsibilities, styles, job performance, skills and abilities, ethics, team management, and conflict management
• Understand role and responsibilities as a supervisor (risk-reduction)
• Understand and apply a professional and effective style of communication in all interactions, communication process, methods of communication, and barriers of communication
• Explain and demonstrate the importance of employee performance evaluations, elements of an evaluation, standards of performance, methods of evaluating, and counseling employees after the evaluation
• Describe the function of discipline, progressive discipline, and documentation
• Describe the importance of effective time management, prioritizing activities, effective planning, time robbers, and time management tools
• Understanding behavior and motivation, preventing job dissatisfaction, motivating for superior performance
• Explain the four areas of employee counseling, purpose of performance counseling, forms of sexual harassment, dealing with specific cases
• Explain the changing face of the workforce, understanding key legislation, and moving beyond stereotypes and building teams
• Explain the process of being proactive and choosing your course, developing a win-win attitude, understanding of attributes of others
• Understand role and responsibilities during an emergency

Who Should Attend?

Security Directors and Managers, Security Supervisors, Security Officers, Facility Supervisors, Facility Officers, Facilities Directors and Managers, Health and Safety, Fire personnel, Fire Managers, HSE Officers, Security Personnel and CCTV Operators, Loss Prevention Engineers, Control Center Operators and Supervisors, Emergency Personnel, Emergency Dispatchers, Security Personnel and CCTV Operators, HSE Officers, HSE Engineers & Personnel, HSE Professionals, Emergency Response Team Members, HSE Managers and Auditors, HSE Professionals, Inspectors, Advisors, Auditors, Laboratory Personnel, Process Control Engineers and Technicians, Process Control Designers and Systems Engineers, Instrumentation and Control System Engineers, Plant Engineers, Maintenance Personnel, Maintenance Engineers and Supervisors, Electrical and Instrumentation Supervisors and Technicians, Procurement and Supply Chain Managers, Engineers and Maintenance Personnel, HR and Administrative Supervisors responsible for security

Course Outline:

The Supervisor's Role and Competences

• Program introduction and objectives
• Action planning
• Roles and responsibilities of the supervisor
• The competency concept, measuring actual behaviors against the model
• Understanding organizational culture and
• Developing  a network of relationships and influence

Delegation and Management Style - Team-Working and Leadership

• Delegation skills and empowerment
• Management style, situational & differential leadership models
• Group dynamics and team formation
• Conflict and conformity in group situations
• Problem solving and decision making
• Managing team  meetings

Communication Skills - Managing Performance and Relationships

• Improving communications and  relationships
• Dimensions of staff performance
• Practical motivation
• Appraisal, case studies in performance management
• Coaching and developing staff, the skills of on-job training

Managing Performance and Relationships

• Assertiveness
• People problems and problem people
• Constructive criticism, giving and receiving
• Discipline
• Fundamental principles for time management
• Managing time with other people in mind
• Planning and priority setting
• Interruptions and accessibility
• Understanding stress and managing stressed staff

Managing Change and Continuous Improvement - Action Planning

• Concept of continuous improvement
• Improving systems and processes, engaging and enthusing the team
• Creative thinking  techniques
• Implementing change
• Influencing skills, making an case and managing the politics
• Action planning and program review

COURSE LOCATIONS