Communication and Change
Implementation Skills for Auditors
Introduction:
In this course
the candidates will learn targeted communication strategies, effective
influencing tactics, and proven change implementation skills that use a tested
equation and will raise their professional profile while increasing audit value
to the organization. They will master tools and techniques they can use to
enhance your communication, interview, and change implementation skills,
including when working with global audit teams and audits. The candidates will
cover the steps they can take to build good client relationships and tackle
such thorny issues as interviewing executive management, dealing with
disagreement before it gets out of control, understanding cultural differences,
delivering bad news, partnering with their clients to help them successfully
implement audit findings, and more.
Course
Objectives:
By
the end of this course delegates will learn about:
· Communicating
and working in a multicultural & virtual work setting
· Influencing
styles and approach
· Building your
change implementation skills to help gain acceptance of your findings
· Partnering with
your client to implement audit findings
· Resolving
difficult situations: how to take corrective measures when things go wrong
Who
Should Attend?
Team Leaders and Directors, Sr. Project
Engineers, Facilities Engineers, Internal Auditors, Financial & Operational
Auditors, External Auditors, Audit Managers and Supervisors, IT Auditors, Senior
and In-Charge Auditors
Course
Outline:
Building Your Change
Implementation Skills to Gain Acceptance of Your Findings
· The successful change equation: what it is and how it works
· Applying change implementation success levers and specific tools to
getting your findings accepted/implemented
· Defining the desired future state, clarifying and agreeing on scope with
your client
· Understanding organizational and business impacts if the findings are
implemented
Partnering with Your Client to
Implement Audits Findings
· Using change implementation consulting skills to help your clients build
a road-map for implementing requested changes
· Working with clients to help them understand the change equation and
framework
· Providing clients with an understanding of how to integrate the critical
change levers and related tools to implement your recommendations
Communicating, Working in a
Multicultural and Virtual Work Setting
· How other cultures approach time
· Information planning
· Decision making
· Relationships, power, and change
· Solving problems and addressing conflict situations using multicultural
strategies and styles
· Global competencies
· Applying culture-specific information for your clients to build optimal
relationships
· Virtual team success factors, assessing your virtual team for success
· Managing in a virtual team environment
· Communicating virtually
· E-mail
· Collaborative tools
· Telephone
· Face-to-face meetings
· Team processes
· Standards and agreements
· Work planning
· Availability
· Roles
· Facilitating virtual meetings
· Leveraging technology
Influencing Styles
· Determining your influencing style
· Other styles and why it matters
· Identifying and assessing influence opportunities
Diffusing Difficult Situations:
Taking Corrective Measures When Things Go Wrong
· Assessing conflict styles
· Good ways to deliver bad news
· Guiding principles for constructively managing disagreement
· The six basic steps of negotiating
· Dealing with disagreement before it gets out of control
· Eight critical mistakes to avoid
| Code | From | To | City | Fee | |
|---|---|---|---|---|---|
| AP18 | 24 Feb 2020 | 28 Feb 2020 | Madrid | US$ 5500 | Book |
| AP18 | 19 Apr 2020 | 23 Apr 2020 | Dubai | US$ 4200 | Book |
| AP18 | 22 Jun 2020 | 26 Jun 2020 | Istanbul | US$ 4500 | Book |
| AP18 | 24 Aug 2020 | 28 Aug 2020 | London | US$ 5000 | Book |
| AP18 | 26 Oct 2020 | 30 Oct 2020 | Tokyo | US$ 5500 | Book |
| AP18 | 14 Dec 2020 | 18 Dec 2020 | Marbella | US$ 5500 | Book |
|
DUBAI OFFICE
Ittihad Deira Building, |
USA OFFICE 642 E14 Street,10009-13 Manhattan, New York (NY) USA info@petrogas-training.com |
EGYPT OFFICE 52 General Kamal Hejab Street,Suez Bridge, Cairo, Egypt info@petrogas-training.com |
Certificate of Completion will be provided to the candidate(s) who successfully attend and complete the course. Training hours attendance percentage of 75% is required.
Standard course hours: 8:30 A.M. to 3:30 P.M. Informal discussions: 4:30 P.M. to 5:30 P.M.
We use a blend of interactive and hands-on methods, active participation, a variety of instructional techniques, dynamic presentations, individual and group exercises, in depth discussion, DVD’s, role-plays, case studies, examples. All of the information, competencies, knowledge and skills acquired within our training programs, are 100% transferrable to the participants’ workplace.
Pre-Test and Post-Test Assessment are applied on 5-day and 10-day programs. Also, post course evaluation and candidate’s evaluation are applied to add another level of quality measurement. Candidates’ feedback is highly appreciated to elevate the training service quality.
A- Have staff trained in the latest training and development approaches
B- Support nationalization and talent management initiatives
C- Have properly trained and informed people who will be able to add value
D- Gain relevant technical knowledge, skills and competencies
A- Develop job related skills
B- Develop personal skills in subject matter
C- Have a record of your growth and learning results
D- Bring proof of your progress back to your organization
F- Become competent, effective and productive
G- Be more able to make sound decisions
H- Be more effective in day to day work by mastering job-related processes
I- Create and develop competency to perform job well
A- 10% discount after 05 candidates’ registration.
B- 15% discount after 10 candidates’ registration.
C- 20% discount after 20 candidates’ registration.
D- 25% discount after 25 candidates’ registration.
E- 30% discount after 30 candidates’ registration
F- Higher discount rates will be offered based on work volume with different clients.
A- One extra free seat is offered on 4 candidates on the same course and dates.
B- Two extra free seats are offered on 6 candidates on the same course and dates.
C- Three extra free seats are offered on 8 candidates on the same course and dates.
D- Four extra free seats are offered on 10 candidates on the same course and dates.
E- Five extra free seats are offered on 12 candidates on the same course and dates.
Nominations to our public courses are to be processed by the client’s Training and/or HR departments. A refund will be issued back to the client in the event of course cancellation or seat unavailability. A confirmation will be issued to the relevant department official(s).
If a confirmed registration is cancelled less than 5 working days prior to the course start date, a substitute participant may be nominated to attend the same course or a 20% cancellation charge is applied. In case of a no-show, a 100% fee will be charged.
PAYMENT POLICY
Payment is due upon receiving the course confirmation, invoice and/or proforma invoice. However; the fee due can be wire transferred to our bank account directly after course completion. Our bank details are illustrated on the confirmation, invoice and proforma invoice, as well. The above documents can be communicated electronically, i.e., in a soft copy or/and in hard copy based on customer’s request.
COPYRIGHT
© 2017. Material published by PETROGAS shown here is copyrighted. © 2017. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing in any medium, transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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