Introduction:

A diverse group of people work in security professions and with a variety of organizations and companies. These professionals need the opportunity to learn about and develop leadership knowledge and skills to enhance both personal and organizational performance. Security departments and their employees need these skills to allow for greater alignment with the organization's vision, mission and goals. Security professionals need to function effectively within the realm of the larger organization, so it is essential they have leadership skill and ability to lead their teams. In order to achieve a level of best practice in leadership, security professionals should understand the role of leadership as it applies to their industry, their organization and their team. The course will identify best practices for leadership in security roles. Individuals will learn to identify leadership techniques in the security profession to assist them in leading security functions in an organization. Delegates attending this program will gain a personal knowledge of security leadership, learn leadership skills to work better with colleagues, increase their professional outlook and improve their ability to deal with organizational security. They will understand the difference between leadership and management and have skills to implement leadership strategies in the security profession. This course is designed to identify and equip delegates with techniques and ability to perform their duties using some of the current best practices in leadership. The course is an opportunity to develop leadership skills that will assist in working better together, learning to handle conflict situations, implementing time management techniques and understanding the need to have an attitude that is accepting of change. The course is structured to work in partnership with a more technical security issue management course, but is also appropriate as a separate leadership module. This highly interactive and hands-on program is designed to empower participants to have an opportunity to learn, understand and practice leadership techniques.

Course Objectives:

 By the end of this course, delegates will be able to:

• Identify best leadership practices for security professionals
• Learn to build communication strategies, vital to a successful and productive security team
• Learn how leaders create rapport, build trust and establish credibility in a work group
• Build positive interpersonal and influencing techniques in team relationships
• Use techniques of effective and efficient time management
• Develop strategies to deal with stress, conflict and change

Who Should Attend?

Team Leaders, Managers, Line Managers, Supervisors, Team Leaders, Project Managers, Control Center Operators and Supervisors, Emergency Dispatchers, Security Personnel and CCTV Operators, HSE Officers, HSE Personnel, HSE Professionals, Emergency Response Team Members, HSE Managers and Auditors, Health & Safety and Environmental Professionals, Coordinators, Specialists and other full-time safety practitioners, Fire Officers, Loss Control Managers, Security Directors and Managers, Security Supervisors, Facilities Directors and Managers, HR and Administrative Managers with responsibility for security, Project Managers, Safety Inspectors, Plant Managers and Supervisors, Incident Control Point (Forward Control) Team Members, Supervisors, Advisors, Auditors, Laboratory Personnel, Emergency Personnel, Maintenance Personnel, Procurement and Supply Chain Managers, Engineers & Maintenance Personnel, Experienced and new auditors linked to the company’s HSE Management Systems, HSE-MS Personnel, Personnel involved in implementing the Company’s HSE-MS, Control Center Operators and Supervisors, Security Personnel and CCTV Operators, Incident Control Point (Forward Control) Team members, Staff responsible for managing hazardous wastes, Supervisors and Line Management who have assigned responsibilities within the organization’s Safety Management System (SMS)

Course Outline:

Leadership Challenges for the Security Professional in 21^st Century

• Introductions, goals and objectives of the program
• Leadership challenges facing today’s Chief Security Officer (CSO) and workforce
• Position Power & Personal Power
• Strategic Management vs. Leadership
• Overview of Leadership challenges in Security Management

Managing the New Strategic Risks

• Leadership characteristics of security professionals in the 21^st century
• Consider the seven demands of leadership in security work

Leadership Demands and Time Management Issues in Security

• Leadership in security incident management
• Leadership in command & control of security incidents
• Leadership demands in security crisis management
• Time management issues
• Factors which contribute to time management problem
• Identifying the way our approach to work affects the way we work
• Suggestions for techniques which will help us manage our time
• Several common time wasters
• Proper delegation techniques

How Positive Interpersonal, Interaction and Influencing Skills Improves Security Work

• Identification of interpersonal influencing skills
• Engaging and channeling your new skills
• Influencing meetings
• What goes wrong in business meetings?
• Planning & preparation, the agenda
• Meeting control: points to make your meeting productive
• Planning and preparing to influence
• Influencing work situations
• The persuasive funnel and rapport breakers
• Influencing upwards
• Ten tips how to influence the board

Communications and Security Reputation Management

• Communication techniques - verbal, non-verbal and written
• Who and when should the CSO communicate with?
• Who are the identified stakeholders?
• Each will demand a different message, at a different time
• Communication and interaction openness develops trust
• Understanding another’s type of interaction takes active listening
• Interpersonal interaction preferences differ
• Building and maintaining trust is vital for success

Dealing with Stress, Conflict and Change

• What is stress and how can we deal with it better
• What are typical stressors in security management
• Recognizing stress and physical reactions to stress
• Managing conflict - techniques to identify and resolve personal conflict
• Conflict management styles and resolution
• Recognizing response to and perceptions of change
• Analyzing and preparing for the human reaction to change

COURSE LOCATIONS