Introduction:

This course is an introduction to the FM profession and best practice in day-to-day operations. It is intended for newly appointed staff, or those with less than two years’ operational experience looking to broaden their understanding, including facilities, premises, site services coordinators and supervisors; building, or office services managers; and accommodation officers. The course will also benefit those working in related areas that come into contact with the facilities management function, and individuals considering moving into the field as a career change. This course will provide both a comprehensive introduction to key aspects of FM, and provide a solid base of knowledge, techniques and reference material for facilities managers.

Course Objectives:

By the end of this course, delegates will be able to know about:

• The role of the facilities manager
• The scope and breadth of the profession
• The importance of FM and its value to organizations
• Key elements of building structure and design
• The impact of physical building characteristics on facilities management
• Key aspects of building services key elements of property management and leases
• The role of space management and the workspace
• Practical aspects of space planning
• Re-location and move management
• Key elements of energy and environmental management
• How to develop and implement maintenance management programs
• The principles of commissioning and managing contract services
• How to approach tendering and letting contracts
• How to deliver a customer centric FM service
• How to measure customer requirements and satisfaction levels
• The key health & safety responsibilities for FM’s
• Routes to professional development within FM 

Who Should Attend?

Facilities Managers, Maintenance Managers, Property Management Company Employees, Property Managers, Supervisors, General Services Managers, General Services Supervisors, General Services Foremen, General Services Personnel, Building Managers, Property Owners, LEED Designers, MEP Contractors and Consultants, Logistics Consultants, Logistics and Financial Managers, Accounting and Operations Managers, Third-Party Logistics Providers, Supply Chain and Logistics Managers and Professionals, Operations Managers, Security Professionals, Physical Asset Managers, Estate Managers, Fire Protection Buyers, Architects, Health and Safety Officers, Manufacturing Site, Plant Managers, Maintenance Managers, Planning Supervisors, Designers, Contractors, FM Managers and Staff, Procurement Managers and Staff, Contract Managers and Staff, Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc., Professionals aiming to update themselves on the elements, best practices and implementation aspects of facilities management, non-maintenance directors accountable for maintenance, maintenance support people and people who are in training for these positions

Course Outline:

Introduction: The Importance of Facilities Management

• The growth of FM and the developing role of facilities managers in organizations, identifying the major qualities and skills required
• Continuing professional development

Understanding Buildings

• How to recognize the opportunities and pitfalls of specific building characteristics and their relationship to organizational needs
• The impact they have on maintenance, planning, day-to-day operation and overall image
• Practical examples are used to help delegates to understand or challenge practice in their own organizations
• Introduction to building services
• What are the basic principles?
• What impact do services have on facilities planning and day-to-day management?
• How are approaches to services changing?
• HVAC, services distribution (including raised floors and suspended ceilings) and lighting

Property Management

• An introduction to the basic elements the key lease terms and how they influence property acquisitions and disposals
• How to develop a property management plan

Practical Space Management & Planning

• Introduction to the importance of space management and the role it plays in business performance
• Techniques for evaluating space
• Best practice management methods
• Introduction to the principles of space planning and a process for applying them
• Determining organizational requirements
• Assessing the suitability of settings and layout options
• The role of computerized systems for planning and record keeping, and evaluating the outcome

Space Planning Exercise

• A practical exercise, based on actual plans, which combines elements of evaluating space and building characteristics, design and planning options and practical implementation

Re-Location & Move Management Quiz

• Who needs to be told about the move and when?
• How should facilities managers handle the politics of moving?
• What kinds of people and skills are required within the project team?
• How to avoid the pitfalls associated with office moves

Energy and Environmental Management

• Key energy and environmental issues
• The impact of energy and environmental issues on FM and their business
• Easy to achieve corporate social responsibility (CSR) actions
• Effective appraisal tool for assessing their current energy and environmental management status

Maintenance Management

• A general introduction to the principles of building and services maintenance
• How to develop maintenance plans for different building features
• The use of building condition surveys and asset registers
• Technical terms that equip delegates for this important FM discipline

Sourcing Strategies and Service Contracts

• The strategic aims and outcomes of an organization’s sourcing strategy
• Arguments for and against outsourcing are explored and there is a detailed contract bundling exercise
• The steps to contracting out a service

Health and Safety for Facilities Managers

• Introduction to the current issues in what is now one of the most important areas of responsibility for facilities managers
• How do tighter Health and Safety laws affect facilities managers?
• Which are the key current developments and the likely future ones?
• What specialized help and advice is available?
• What sources of information exist to support planning and day-to-day management?
• What statutory responsibilities affect facilities managers?

Customer Centric Facilities Management

• Understanding the service culture and delivering a customer-centric service
• Behavioral aspects and their implications for management and leadership
• Assessing customer requirements and satisfaction levels, and ways of measuring performance including developing and managing service level agreements
• The importance of soft issues in FM 

COURSE LOCATIONS