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In today’s world, staff is faced with increasingly complex responsibilities. In order to meet this challenge they must be continually sharpening their management skills. In this program you will learn how to:

· Manage and motivate people more effectively

· Create and harness the power of high performance teams

· Understand and effectively utilize strategic planning techniques

· Negotiate for positive results

· Utilize the Baldrige performance criteria as a standard of excellence and benchmark for your organization

· Ensure that the training has an impact on the bottom line of the business

· Gain a good knowledge of the business and its changing needs and be able to demonstrate results

· Gain a good understanding of how, why, where and when people learn best and put this into practice

· Develop a range of skills from consultancy to course design and evaluation and use new models

· Develop your role to make it even more fulfilling and really to make a difference through value-added activities

By the end of this course delegates will be able to:

· Consider methods for improving management performance

· Gain insights into the successful implementation of teams

· Study the techniques of strategic planning

· Develop their skills in the area of negotiating

· Analyze the Baldrige award criteria for excellence

· Examine the application of management best practices

· Specify how Training & Development can contribute to the business

· Recommend improvements to the way Training & Development is positioned in their organizations

· Describe how best practice of a Training Coordinator should apply to them in their situation

· Apply the new 4 quadrent analysis model to their work

· Demonstrate in-depth personal learning and new skills and methods for identifying training needs, and understand the evaluation model and how it works

· Take away for implementation in their organization an action plan for implementation which should significantly improve efficiency

Those responsible for organizational improvement, those concerned with achieving standards of excellence, those interested in enhancing their management skills

People Management

· The importance of sociotechnical management

· Techniques for effective communication

· Motivating for results

· Enhancing your coaching skills

· Empowering employees for improved performance

· Characteristics of a successful manager

Leading Teams

· Obtaining the benefits of teamwork

· Characteristics of ineffective teams

· Characteristics of effective teams

· Managing conflict in a productive manner

· Understanding team member styles

· Creating a virtual team

Strategic Planning

· Analyzing the strategic planning process

· Achieving competitive advantage

· Utilizing dynamic SWOT analysis

· Focusing on vision and mission

· The importance of contingency planning

· Examples of strategic success and failure

Negotiating For Results

· Gaining insight into the negotiating process

· Characteristics of an effective negotiator

· Developing negotiating strategies

· Employing persuasive negotiation techniques

· Achieving the benefits of effective negotiating

· Negotiation exercises

Operational Excellence

· The Malcolm Baldrige quality award-standard of excellence

· Lessons from the best performing companies

· Benchmarking your operation against the best

· Creating employee commitment

· Managing continuous improvement

· Creating the high performance organization

The Role of the Training Coordinator: New Approaches

· Introduction and course objectives

· Understanding the change in organizations

· Aligning Training & Development, HR with business needs

· Positioning Training & Development strategically

· Examining the relationship between Training & Development activities and organizational success

· Case studies –training in action

The Role of the Training Coordinator: New Approaches

· Moving from tactical administrator to an agent of change

· Maintaining professional standards

· Understanding the business

· Taking account of individuals’ preferred learning styles

· Marketing, consultancy and networking

The New Approach to Training Needs Analysis

· Appreciating the relationship between training and results

· Identifying what’s needed at level one – Corporate needs

· Identifying what’s needed at level two

· Departmental needs

· Case study

· Identifying what’s needed at level three

· Identifying what’s needed for level four

Using the New Evaluation and Quality Control Model

· Application of the 10 step model

· Seeking improvement through –trainer style, delivery methods and 45 alternative delivery methods

· How to produce results-evaluation in action

Developing the Role of the Training Coordinator: Practical Actions

· Producing results and giving feedback

· Individual action planning, wth mini presentation on back at work actions